INFORMATION ABOUT OUR PRODUCTS

The information given on each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained in the montseibanez.cat website ans its social networks, are for guidance purposes only.

Montse Ibáñez reserves the right to decide, at any time, the products offered to users on the Website and may add new products, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the Conditions that are in fore at that time.

AVAILABILITY OF PRODUCTS

All orders are subject to product availability. If there are difficulties in the suplly of products ori f there are no ítems in stock, we will inform the Customer of the incident and refund any amount that may have been paid or if the customer wishes the product may be replaced by another product available with features similar and of the same value.

ORDERING

To place an order, you must follow the online purchase procedure, choosing the product you want to buy and add it to the cart, followed by this, you must click on the cart icon to verify the ítems you wis to purchase. You must then click on Process Order, fill in the shipping information and select from available shipping options. To finalize the order you must continue to the payment method, select the desired payment method and press “Authorize payment”.You will receipt of your “Order Confirmation”. We will also inform you by email that the product is being sent (“Shipping Confirmation”).

PRICES AND PAYMENT

The Client agrees to pay at the time the order is placed. All prices of the products indicated through the website include VAT. To this final Price the corresponding rates will be added to the relevant shipping costs. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.

The client must pay the amount corresponding to his order by means of payment by credit card, debit card, paypal or bank transfer.

ORDER FORMALIZATION

Once the order is formalized, with the acceptance of the Conditions of Use and the confirmation of the purchase process, MONTSE IBÁÑEZ will always send an email to the Client confirming the details of the purchase made.

CANCELLATION OF ORDERS

MONTSE IBÁÑEZ will accept cancellations of orders when requested before sending it. To make the cancellation you must request it by sending an email to info@montseibanez.com

RETURN POLICY

If you change your mind and want to make a return, you have a máximum period of 14 days from the momento you receive your order. After 14 days we cannot accept any return.To make a return, you must contact us via email info@montseibanez.com within this period indicating your intention to return the order, the ítems you want to return and the reason why you want to return it. At this time we will communicate the steps to follow to make the return.

REFUNDS (IF APPLICLABLE)

If you have made a return of an order, once we receive the products in perfect condition, without having been usee and with its original packaging, we will send you an email notifying you that we have received it and if the refund has been approved. If the return has been approved, we will proceed with the refund of the amount discounting the shipping cost using the same method you used to pay (credit card or paypal) within a máximum period of 14 days.

Only in the event that the product delivered is defective or incorrect, we will also reimburse the Customer for the corresponding shipping costs. If the product is not in the conditions in which it was sent, in its original packaging and/or has been used we will not be able to make any type of refund.

DEFECTIVE OR BROKEN PRODUCTS POLICIES

In the cases in which you consider that at the time of delivery the product does not conform to the stipulated in the contract, you must contact us immediately by email to info@montseibanez.com, where we will indicate the form of proceed. We do not accept claims after 3 days of delivery by the Courier Company. We will proceed to carefully examine the information provided on the product defect and we will notify you by email within a reasonable period of time if the refundo or replacement of the product (if applicable). The refund or replacement of the ítem will be made as soon as posible and, in any case, within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant ítem i appropriate.